Terms and Conditions | Massage St Albans

All treatments provided by Laia Gonzalez from MassageStAlbans(MSA) will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
All clients must complete a consultation form prior to treatment and it may take up to 5-10 minutes of their treatment time. This may be conducted by video call where appropriate.
Treatments will only be conducted if MSA deems the treatment safe for the client to receive.
GP/Consultant permission may be required before treatments can be provided.

MSA has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.
Payment will be collected online prior to the full treatment commencing.
The payment will not be returned if the treatment has commenced and more than 10 minutes has been spent massaging the client.
If the therapist is unable to collect money, an invoice will be sent to the client’s address.
All invoices must be paid within 7 days of issue date.

A booking is confirmed once MSA and the client have both agreed a date, time, duration and location for a treatment.
If a cancellation is made more than 24 hours before a treatment, the client will not be charged.
If a cancellation is made within 24 hours of the treatment, they will be expected to pay the full fee for the treatment booked.
This cancellation fee may be waived at MSA’s discretion.
The cancellation fee must be paid within 7 days of the cancellation if payment has not been collected in advance.
If a client is experiencing symptoms of Covid-19 or has knowingly come into contact with someone with Covid-19 symptoms within two weeks prior to the treatment, the client must cancel their session with immediate effect and the cancellation fee will be waived.
MSA has the right to cancel a treatment by giving 24 hours notice.
MSA has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill.
MSA has the right to cancel a treatment without notice if the client is intoxicated or inebriated. Full charge for the treatment will be applied.
MSA commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible.

Vouchers can be used as payment towards any available, advertised treatments.
Vouchers are only valid for one use.
If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued.
Vouchers are only valid up to and including the expiry date.
Postage will only be charged for vouchers that are paid for online and then posted.
If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash or in the same way it was paid.
Refunds are not available for vouchers already paid for and provided

Each current, local, client receives a number of vouchers with their name written in Laia’s handwriting on the back.
The expiry date will be within three months after the voucher issue date, also written in Laia’s handwriting.
The clients give the vouchers to people they expect will redeem the vouchers and purchase a treatment.
At the time when all three vouchers are redeemed for one particular client, Laia will contact that client and arrange a free 60 minute treatment of their choice.
Vouchers are distributed to local clients at MSA’s discretion

Feedback forms will be sent to clients at MSA’s discretion.
Content may be used in publicity material and on the website, with the permission of the author.

Website content will be authorised and managed at MSA’s discretion, including testimonials.
Photographs will only be displayed with the consent of the people in the photograph.
Photograph consent may be obtained by MSA verbally, or in writing if the client completes a photo release form.
Photo release forms can be requested by phone or email.

MSA accepts payment in cash, by bank transfer or card.
Invoices will be sent to clients who do not pay for, or who cancel, treatments if payment has not been collected in advance.
Invoices must be paid within 7 days of the issue date.

Client treatment details will not be discussed with anyone other than the client.
Consultations will only be discussed with the client .
Consultation Forms and treatment notes will be kept on file, securely by MSA.
All clients must complete a consultation form prior to receiving MSA treatments.
By signing the consultation form, clients are giving MSA permission to hold records and data about them in accordance with our Privacy Policy
Personal information will not be shared with any third parties.

If a client wishes to make a complaint about MSA, this must be emailed to the address specified at Contact | Massage St Albans.
Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint.
All complaints will be taken very seriously and a response will be provided within 28 days.